In Episode 27 of BEST HIRE EVER, Kris Dunn talks with the amazing Stephanie Lilak (CHRO of Dunkin' Brands) on variety of topics, including her favorite interview questions, how she works to make sure Dunkin' gets the talent it needs, what she learned in her first year as a CHRO (that nobody told her) and more.
Steph and Kris share their favorite HR phrases and Steph shares the common characteristics of the people she considers her BEST HIRES EVER. A great episode!
Steph and KD hit some rapid fire items:
4:00 – Stephanie shares her favorite interview question – "6 words that describe you" and "6 words others use to describe you" and interviews KD live. KD does…sort of OK.
5:50 – Stephanie shares what she's after when she asks those questions (speed, attention to detail, views of others about you) and shares where at times, it goes a bit dark if candidates struggle.
8:17 – Stephanie shares he "go-to" drink at Dunkin'.
9:03 – KD asks Stephanie for her favorite movie that reminds you how crazy her life in HR can be.
10:10 – KD asks Stephanie for the stage in the recruiting funnel in her career that always seems to need attention (apply, source, screen, hiring manager interview, make a selection, offer, hire).
12:49 – SL names the Boston sports team she's adopted since she's moved from General Mills in the Midwest… Spoiler alert – it's not the Patriots. KD talks about his love for the movie, "The Town"…
17:30 – Change – what a career at General Mills, then the move to Dunkin'. What did Stephanie learn about herself the first year in as a CHRO? Anything she had to relearn since she had the great career at one company for so long? Deep thoughts here – it's lonely being a CHRO, and Stephanie didn't fully realize that until she was in the seat.
24:38 – KD asks Stephanie to comment on the key to making sure a company like DD gets its fair share of talent in the recruiting world? Lots of discussion about employment brand here – how does it contribute to the recruiting success, the "activation of employment brand" at Dunkin', both internally and externally by the tagline "Fueled by You."
30:55 – KD and Stephanie talk about COVID, company culture and the workplace. What are some things that are on her mind mind related to how her HR function and the company itself will morph as we (hopefully) get to the post-COVID period? We discuss the saying, "Life is a Bell Curve", at length here!
39:07 – Close: Who is Stephanie Lilak's BEST HIRE EVER and why? There's been twelve of them (!!), and she has a list that defines what it takes to reach that designation. Smart.
SHOW NOTES AND RESOURCES: