We are recruiting for a Senior Area Manager based in the South West. Your role will have full responsibility for driving overall operational delivery of the Consumer Pre-enablement (CPE) workstream across the South West, South Central and North East regions. You will be instrumental in providing leadership, setting direction and developing opportunities to improve efficiency, effectiveness and customer service through empowering and inspiring the operational field engineering management team and team members. You will maintain a strong safety ‘zero-harm’ and performance leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes. Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and future growth of this key workstream. Salary up to 60k, Car allowance, Bonus and Great Company Benefits. The main duties include but are not limited to: Drive results with a focus on operational rigour and integrity. Developing a high-performance customer centric culture, with commercial focus. Informed decision making by understanding the detail, supported by data. Understanding operational team number ensuring that sufficient crew capacity exists to underpin customer commitments. Accountable for creating a safe working environment with a zero-harm culture, ensuring teams are trained as appropriate and sufficient governance in place to ensure all health and safety checks are completed within required time-scale and quality. Champion an ethos that strives for continual improvement and challenges the status quo at all levels. Commercially aware with performance leadership techniques that deliver sustainable growth and addressing behavioural and compliance issues following our process and procedures. Lead, empower, engage, and motivate your people to be the best that they can be. Focus on people leadership development, including succession planning, training & development of your teams. Accountable for owning the relationship with operational partners such as Back Office whilst challenging stakeholder performance. Present to a wide audience of people on a frequent basis that portrays why we should remain as the partner of choice. Risk management, jeopardy management and protection of the contract by building and maintaining excellent relationships with all key stakeholders, including Clients, Directors, Senior Management Team colleagues, subcontract suppliers and the direct labour workforce. A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do. The ideal candidate must possess the following skills and experience: Senior management level experience within the Telecoms sector, ideally Virgin Media. Strong leadership abilities with a proven experience leading successful engineering teams and ability to manage operational risk. Demonstrable record of performance leadership and coaching for performance. Self-motivated, result driven and thrives in a busy, demanding working environment. Dynamic leadership capability, understanding culture and what it means to cultivate a leadership mentality. Renowned for creating sustainable performance through personal leadership and the ability to build brilliant teams. Strong commercial management skills. Strong communication skills and abilities to build solid relationships with key stakeholders. Proficient in the use of systems with the ability to use Excel and PowerPoint to build compelling stories. Ability to collect, collate and analyse information, and then to influence senior management. Able to lead, coach and develop direct line reports. Possessing a good understanding of behavioural safety management and lead the business towards a zero incident / accident performance. A team player, adept at holding others to account through a challenging and supportive leadership style, whilst consistently delivering on their own commitments. Able to identify, understand and deliver the requirements of clients and all key stakeholders. Understand that continuous improvement is a foundation for our long-term economic success. Empower employees to act in the interests of the company and to responsibly identify and manage risk. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 10 working days of submitting their application – if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates.