My client is an award-winning cyber-security specialist providing solutions that control access to privileged accounts, automate secure processes and manage user endpoints. They are rapidly expanding and looking for new Support engineers to join their team and help their increasing customer base. If you can diagnose root causes, formulate resolutions and build lasting relationships with customers, I’d like to talk to you. The role is a 2/3 line support position for candidate with Python experience who is able to “hit the road running” Job description They are looking for a Support Engineer who can provide high quality assistance to our customers. Every problem is different. You will be tenacious when investigating customer issues, replicating the problem in their test environment if needed, to identify root causes. You will prepare the best action plan to get the customer back to normal service. At all stages, you will communicate back to the customer regularly, making complex issues easy to understand and assuring them that they are in good hands. You will be confident and composed during remote sessions when immediate support is required. There is huge scope for learning in this role. You will be exposed to a wealth of technologies; from a full stack of operating system, database, code and web frameworks to communication technologies, networking protocols and APIs. You’ll have a close working relationship with our development team, learning from them when issues are escalated and passing on knowledge relevant to the issue back to the customer. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems and questions. If you’re naturally a helper, enjoy assisting people with technical issues and can explain technical details simply, we’d like to talk to you! Requirements Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Proven work experience as a Support Engineer or similar role Ability to read and understand Python code snippets Ability to diagnose and troubleshoot basic technical issues Show tenacity when tackling a problem, while remaining composed Good understanding of computer systems, networking and other technologies Familiarity with help desk ticketing software and screen-sharing Nice to haves Hands-on experience with Linux environments. Experience with Ubuntu a benefit Understanding of databases (tables, queries, joins etc.). Experience with Postgres a benefit Experience with scripting languages (e.g. AutoIT, YAML, XML) Use of virtual machine environments (particularly VMware ESXi) and deployment of OVAs Exposure to cloud computing technologies such as AWS and Azure Experience with Active Directory and LDAP Familiarity with containerisation (Docker) and virtualisation platforms such as VMWare VSphere or Microsoft Hyper-V

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