The Role: Senior Operations Management Administrator Employment: Permanent Department: Higher Education Work Set up: This is a hybrid-working role, with a minimum number of days a week in our London office. Our Organisation We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries).?We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and?personalised?learning at scale. We believe that wherever learning flourishes so do people.?At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From?shaping lessons of the future,?to?taking?assessment of learning?online, we are always re-examining the way people?teach, tutor and?learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us?to?always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.? Pearson is regularly featured on the Forbes list of Best?Employers?and we are?recognised?in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).?We are proud to offer an exceptional and supportive environment to develop your professional career. You can learn more about our diverse and inclusive culture here:?https://pearson-life/#diversity Job Purpose This role is based within Pearson Workforce Skills vertical – in the Performance Zone. Pearson delivers career and skill-based qualifications and services in more than 50 countries, but we believe we are just scratching the surface in terms of meeting demand. Our customer always comes first – be that the students who wants to develop their future success through education – Governments who are seeking to effectively skill their population – and employers and providers. As the Senior Operations Management Administrator (WFSQ – Higher Education Qualifications & International), you will support the teams across regions to ensure the effective and efficient governance and administration of our work. Working closely with colleagues across our markets, you will manage our day-to-day administration and oversee our communications and governance processes. The main aspects of the role are: Establish and organize the operations and administrative systems, standards and ‘best practice’ procedures;?? Capturing and documenting existing and new business processes;? Leading on the implementation and smooth running of a number of key governance work streams, including meeting scheduling, preparation and distribution of papers, and preparation of minutes and associated action trackers;? Planning and administration of a number of governance meetings with both internal and external stakeholders;? Creating, maintaining and monitoring detailed project plans, including supporting financial plans; Facilitating the creation, maintenance and monitoring of detailed Risk and Issue logs; Creating and distributing appropriate progress reports; Coordinating and supporting the organisation and planning of events with both internal and external stakeholders;? Coordinating HR recruitment and HR processes and procedures including staff training;? Coordinating internal communications;?? Candidate Profile? Personal Style and Behaviour?? You will be accurate, flexible and responsive; hard working, organised, enthusiastic and able to juggle multiple priorities. You will feel confident working alone as well as part of wider teams and be capable of learning quickly and tackling any challenge with energy and commitment. You will be able to communicate effectively with a range of stakeholders.? Skills / capabilities: Essential? Excellent written and verbal communication? Good IT skills? Project planning and coordination including using common project management tools? Stakeholder management?? Project and progress reporting? Risk management and documentation? Desirable? Prince2 practitioner or equivalent? Experience of process mapping and documentation? Experience of managing business change oriented projects? Experience of working within the education sector?? Salary This role sits in a band between 27,000 to 33,000 Your Reward & Benefits We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us. Generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, gym

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