Customer Support Advisor Mon-Fri 0900-1700 office hours – no weekends! Permanent role – office based Haywards Heath – no parking on site but very close to the station area and free street parking nearby Salary 22000- 24000 depending on experience plus very good company benefits. These roles are full time permanent, inbound calls only – this is not a sales role. We are really pleased to be assisting our established and successful client who have created a fun and friendly environment in which to work, grow / progress within your career. This is an excellent opportunity to join a company with a super reputation within their industry who offer a great working environment and good company benefits along with very good long term career opportunities We are seeking applicants with some office based customer support / services experience along with a good phone manner for these permanent full time (office based) roles. My client has grown rapidly as the largest registered company specialising within their sector What will I be doing? / The role: Managing a high volume of incoming calls from external customers / clients. Maintaining high level of professionalism, providing precise and accurate information or instruction on further proceedings Contacting customers / clients on a daily basis to access updates on outstanding claims Working through lists of unpaid accounts and updating each account with a relevant contact Liaising with members of internal teams in order to resolve issues Providing reports on outstanding accounts to clients at their request Work to monthly and quarterly targets to get all accounts processed accurately and in a timely manner. What skills do I need? A confident, supportive phone manner with very good verbal and written English Excellent attention to detail A strong team player with the confidence to work on your own initiative The ability to pick up new systems quickly Possess excellent time management skills with the ability to plan and prioritise time effectively Company benefits Competitive salary and the chance to work in a dynamic and technology driven environment. Focused career development and progression opportunities. Private Medical Insurance. If you’re commuting or cycling then a cycle to work scheme is available Healthy fruit and snacks, as well as plenty of tea, coffee, and biscuits to see you through the day. Friday treats. What you’ll need to succeed: To be successful, you will ideally have some experience in a customer services / office based role. You will be an excellent communicator with good written and spoken English. You will be a strong team player, with the confidence to work on your own initiative when required. Candidates must have the ability to pick up new systems quickly Immediate starts are available if no notice needs to be given – also happy to wait for candidate to complete notice How do I apply? Click the link and apply now! This is an excellent opportunity to join up with one of the best companies in Haywards Heath. Fun and vibrant place to work. First Recruitment Services is acting as an employment agency on behalf of this vacancy

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