Blue Arrow Derby is proud to be working in partnership with UK’s leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit Customer Service Advisors to join their team on a full-time permanent basis starting on 6th Feb Please note this role will be site based initially but there could be potential for hybrid/remote working however this would be after successful training and 6-month probation period has been completed. Hours : Mon – Sun (working 39.5 hours standard per week). Hours of work will between 7.30am – 7pm (Monday to Friday), 8am – 3pm (Saturdays) and 8am -12pm (Sundays). Rotas are advised 5 weeks advance. You will be required to work one Saturday in three and one Sunday in eight (subject to business requirement). Salary: 21,968 performance bonuses Duties will include as a Customer Service Advisor: To provide an effortless customer journey and experience to all our customers through a variety of communication channels Utilising an understanding of every customer’s situation, spotting potential needs to deliver an excellent customer service Deliver a professional effortless experience to all our customers who telephone or email to arrange an engineer visit Deal with a high volume of calls and ensure all telephone calls are answered within our service level agreement, Booking engineer visits utilising the Salesforce platform Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels. Professional communication both verbal and written to management interdepartmental and end user Work closely with our customers to keep them informed and delighted with the customer service they have experienced Ensure compliance with all regulations About you as a Customer Service Advisor: At least 2 year’s previous customer service experience is essential Solid recent work history within customer service At least 1 year’s previous customer service in a call centre is desirable but not essential Excellent telephone manner Strong communication skills Demonstrate the drive to deliver world class service to all customers. Ability to use Microsoft applications and web-based platforms. Highly approachable with good interpersonal Motivational to work alone or as part of a team. Flexible approach to learning new skills to support business requirements. Self-starting with a positive outlook and determination to succeed. Why should you apply to be a Customer Service Advisor You would be working for one of the best employers in the area awarded with Gold Investors in People! It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability but also feel safe with all measures put in place due to Covid19. Hybrid working options (role dependant) Competitive bonus structure Subsidised private healthcare Flu vaccinations Eye tests Bike to work scheme Free on-site parking Electric charging stations for cars Subsidised restaurant Extensive training for all employees Company discounts Discounts on several online portal (technology, travel, local attractions) Summer festivals and Christmas parties International development programmes Generous pension scheme Wellbeing programme 33 days of holidays Uniform Monthly paid performance bonus The Next Stage If you are interested in the above role and feel you can meet the above requirements – we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.