Cleaning & Catering Supervisor – Healthcare Salary: Salary: 11.03 Monday to Friday,   16.56 per hour on Saturday’s and 22.06 for any hours worked on Sundays. Working Hours: Permanent, Full-Time, Hours: 37.5 hours per week  (rotating shift pattern, every other weekend)  Location:  Julian Hospital Bowthorpe Road , Norwich,  NR2 3TD At G4S  Facilities Management we are passionate about the services we deliver and our facilities management professionals are at the heart of everything that we do. We have an opportunity for a Cleaning and Catering Supervisor to join our team as part of our contract with the Norfolk and Suffolk NHS Foundation Trust, based at Julian Hospital Bowthorpe Road, Norwich, NR2 3TD. This is a Full Time role where you will be working 37.5 hours per week, covering various shifts. The rate of pay is 11.05 per hour Monday to Friday, 16.56 per hour on Saturday’s and 22.06 for any hours worked on Sundays. This is an exciting opportunity to learn and develop as a Cleaning and Catering Supervisor, where you will be responsible for the planning, supervision and control of the day-to-day Housekeeping and Healthcare Cleaning Services, ensuring that service delivery meets with the required service standards within designated areas of control within the Norfolk & Suffolk NHS Foundation Trust. Other Key Responsibilities: Health and Safety Maintain a Healthy, Safe and Secure working environment in line with current legislation, G4S and Trust policies and procedures. Engage all staff in awareness of and adherence to maintenance of a safe working environment. Report any incidents or complaints effectively and within G4S, Trust and legislative guidelines. Ensure that all staff within the services use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work and complying with training and PPE requirements. Planning and Control Ensure correct resource levels are maintained to meet service provision. Manage annual leave requests in accordance with operational requirements and management instruction. Ensure forward planning with training sessions from the annual training calendar. Maintain accurate completion of paperwork. Finance Monitor and control costs associated with the department’s service provision in line with management instruction. Customers Conduct yourself in a professional manner ensuring confidentiality, privacy and dignity is maintained at all times in accordance within G4S Trust and legislative policies and guidelines. Ensure that all communications from the Trust, Client Teams, and the Company are cascaded as appropriate. Build strong relationships and develop effective communication with the Trust Client(s), and other NHS customers to support building and maintaining excellent relationships. Demonstrate a proactive approach in response to the needs of the customer. Reporting Ensure the quality and performance of the service provided by the department is monitored and reported as required. Act upon audit feedback, initiating appropriate actions where necessary. People Management Provide supervision, guidance and support to staff within the Housekeeping and Healthcare Cleaning Services to ensure they carry out their roles efficiently and effectively and comply with relevant legislative, G4S and Trust operating standards to achieve the department’s service provision objectives. Ensure staff are supervised in accordance with the relevant G4S or Trust policy in relation to training, absence management, disciplinary and grievance. Create, maintain and enhance effective working relationships with the Trust, G4S colleagues and other interested organisations and individuals. Conduct the Company’s appraisal process for subordinates, identifying their development and training needs and facilitating solutions to address them. Participate and conduct, as required, in regular team meetings, performance reviews, job chats, return to work discussions and accidents and other investigations. Ensure all staff attend the company induction and training into the service. Change Management Support service change, delivery of results and service excellence. Supervise the G4S team, seeking to motivate and develop all members through excellent communication. To carry out other related duties as required in keeping with the grade and purpose of the post. Benefits: Uniform Provided Annual leave entitlement – 20 days plus bank holidays  Pro Rata  Pension scheme Access to our employee assistance programme Perks at work scheme Refer a friend cash scheme  Training provided Employee of the month cash scheme Opportunity for progression

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